If you have recently traveled anywhere, have any signs of cold or flu-like symptoms, or have been in contact with someone exhibiting symptoms, please self-isolate and do not visit the dental office for 14 days for precautionary reasons. All patients will now be required to sign-in and complete a mandatory form prior to your appointment.
We ask that you bring your completed Health History Form and your dental insurance information (benefit booklet if available) with you to your first visit in our office. If you prefer to complete the Health History form in the office, please arrive 15 minutes prior to your appointment. In addition, please bring a list of all medication (if any) you are currently taking.
We also suggest that you write down any questions or concerns you may have regarding your dental health and bring this list with you. This will help to ensure that all your concerns are addressed.
On your first visit you can expect:
After examination, Dr. Dyck will discuss his findings and all options for treatment (if treatment is needed). If extensive treatment is needed, for your benefit we may have you back for a more in-depth consultation. Dr. Dyck’s objective is to help you come to an informed decision regarding the most satisfactory treatment plan to meet your oral health goals.
We are committed to helping our patients in an emergency. Please call the office @ (604) 850-1617, and we will accommodate you as soon as possible.
In the event that the office is closed when you call, you will be given instructions on how to obtain emergency advice or care.
Payment is due on the date of service. Payment can be made by cash, cheque, Debit, Visa or MasterCard. We will submit all dental claims (electronically when allowed) to your insurance carrier. You will be reimbursed either by direct deposit into your bank account or by cheque (depending on the arrangement you have made with the insurance carrier). We encourage you to contact us promptly should a temporary financial problem arise that may affect payment for your visit. We would be happy to work with you to plan the most appropriate arrangements for your budget.
It is important to remember that your insurance policy is a contract between you, your employer and the insurance carrier. The patient is ultimately responsible for their account and any discrepancy regarding reimbursement will be between the patient and insurance carrier. Unfortunately, we are unable to keep track of the multitude of insurance plans or the changes that regularly occur. Dental plans have many variables, i.e. deductibles, percentages, fee guides and yearly maximums with different year to year dates. Due to this, we encourage you to be familiar with your benefit limits and “particulars” of your policy. We do our best to provide you with accurate coverage estimates based on the information you have made available to us. However, we have no way to guarantee the actual terms of your insurance policy. Please note that not all procedures offered, required or requested are covered by your insurance carrier.
We respect our patient’s time and attempt to schedule appointments that are convenient for you. We trust that you will also respect our time by arriving on time for you appointment. If you are going to be late, please let us know. If you are significantly delayed, your scheduled treatment may be modified or rescheduled. While we always strive to stay on schedule, complications and emergencies may arise with other patients that could delay us. If we are significantly delayed, we’ll make every effort to notify you beforehand so you may choose to come later or reschedule.
In today’s busy world, everyone’s time is valuable. Please notify us 48 hours in advance if you are unable to keep your appointment, otherwise a $35 fee per half hour time appointed will apply. We do, however, understand that illness and emergencies occur and we will accommodate for those instances. If you are unable to give us 48 hours notice when rescheduling an appointment, another patient in need of treatment may be kept waiting unnecessarily.